Atos

The positive feedback you give your staff greatly contributes to their on-the-job motivation... So it is very important to acknowledge the ideas they have implemented. As a direct manager, you are the first one to bestow recognition. But you must also disseminate commendable ideas within the company to create emulation and fuel the dynamic of idea proposal and implementation. What about failures? Should their causes merely be analysed coldly and rationally? That would be a mistake... It can be beneficial to recognize the value of certain failures: better to fail trying than to fail to try.

Our Data Protection training will provide you with the basic knowledge and general awareness of the Group Data Protection policy. The policy helps you understand how your data is protected and how to comply with the policy. The objective of this interactive training is: - Learn what Data Protection is all about - How to determine what is personal data - Learn about the Data Protection policy and the Data protection organization - What your obligations are as an Atos employee - How you can transfer your Personal Data to another country.

Trust is seen not only as one of the most important notions in management, but also one of the most vaguely defined. It is very hard to build a relationship of trust between different cultures, given the constraints of distance and cultural diversity. It's trust that makes the difference between a high-achieving team that communicates effectively, and a team that doesn't function properly. Trust is a bond between people; it serves as a foundation for shared effort and reduces opportunities for misunderstandings, particularly when the heat is on. This session provides the keys to building trust between people and cultures, and gives you some tips on how to encourage others to do the same.

This tutorial will teach you where compliance issues figure in your daily work and why compliance matters for you personally. You will learn how to apply our Code of Ethics and will find out how and where you can find further information. At the end of the tutorial, you will: - Better understand compliance - Know how compliance relates to your daily work - Understand why compliance matters for you personally - Understand that the Code of Ethics describes the 'minimum requirements' prescribed by law and additional requirements established by Atos and know how to deal with them - Know where to get support

From the emergence of a need to the actual purchase, understanding consumer behavior is key to supporting a strategic mix decision... This session will take you step by step through an analysis of a car purchase by Mr. Smith, an average consumer, from the formulation of his need to the purchase.

Is it enough to lay the foundations of a team for it to work properly? Not necessarily. It's vital that team members feel fully involved, and that they should not be tempted to go back into their individual shells. Are you concerned about how to foster exchange and cooperation among your staff? Do you want to know how to create a true team identity? This session shows you how. It tells you how to develop unity in action, an essential step towards enhanced performance.

This training will cover the importance of considering delivery from an end to end perspective to better satisfy our clients, the service behaviors that our clients expect from us and basic yet powerful continuous improvement techniques. Welcome to this training. It consists of three modules: Module 1: From End-to-End delivery to service behaviors. Module 2: Behaviors for Customer Satisfaction. Module 3: Value Improvement Techniques. This training will cover the importance of considering delivery from an end to end perspective to better satisfy our clients, the service behaviors that our clients expect from us and basic yet powerful continuous improvement techniques. By the end of this course, you will be able to: Demonstrate proper service behaviors. Apply value improvement methods and tools.

The Customer Experience training enables you to follow an Atos team through6 business situations related to different project phases.It's relevant to all employees,service lines,markets and supports functions.This interactive training includes: " The importance of understanding the clients' business needs and pro-actively adapt our offers and services " How to find the right balance between Atos investment and customer expectations to maximize value " How to manage the relationship with customers ,and how to move from a supplier to a true partnership

In today's connected world, Atos addresses the 4 very specific challenges that its customers meet to run their businesses successfully in the digital age. In this video, Patrick Adiba, Chief Commercial Officer and CEO Olympics & Major Events is presenting the 4 key challenges that our client face whatever their industry sector and whatever their geography: Business Reinvention, Customer Experience, Operational Excellence and Trust & Compliance.

How can you become an 'adaptability facilitator'? How can you help a colleague to make progress; more importantly, how can you help him or her to change? This is what coaching is all about. This session uses a concrete example to help you to apply the basic principles of coaching .

The main job of a manger is to help staff members develop their skills. How can you become a manager-coach ? You have to know how to interpret people's emotions, without allowing yourself to be influenced by your own ways of looking at things. This session shows you how to achieve this.

As a customer, you no doubt remember having received such poor service from someone that you took your business elsewhere. You therefore know the importance of looking after dissatisfied clients so that you don't lose them. However, a lot of service providers make do with handling complaints superficially. This leaves clients feeling frustrated. This training course will allow you to go further by understanding the different expectations clients may express in a complaint and giving you a 4-step method to manage a complaint accordingly.

Regardless of the job you hold in a company, client satisfaction has to be one of your preoccupations. First of all, you must identify your clients well. They may be internal clients or they may be external to the company. Once you have identified your clients, you have to become aware of their expectations, so that you can put a procedure in place that meets them. Finally, the last stage involves assuring yourself that your clients are indeed satisfied, in order to adjust the procedure you have set up if the need arises.

Recruiting a junior staff member is a delicate task. Juniors lack professionnal experience and may be difficult to assess. Many managers fail to form a clear impression of a young graduate's application. This session will give you all the necessary techniques to run a recruitment meeting with a junior applicant.

During this interactive training course, which should take less than 50 minutes, the learner will be reminded of the company's Safety and security basics by following Quentin, an Atos employee, in 7 parts of a working day: 1. Beginning the day 2. Starting to work 3. Incident managing 4. Leaving your desk 5. Meeting 6. Travelling 7. End of the day The course has been based on a comic strip format that includes voice-over, quiz, drag and drop and other features. The training provides different pedagogical approaches for an efficient e-learning experience. At the end of this awareness session, you will: - Better understand Safety and Security - Know how it relates to your daily work - Understand why Safety and Security matters for you personally - Know where to get support - Be challenged of your level of security awareness using an end of course test of random questions.

Digitisation has revolutionised distribution systems. Alongside the traditional "brick-and-mortar" systems, in which all operations are carried out offline, "pure play" systems, in which everything happens online, have appeared, together with "click-and-mortar" systems, which combine the two. This session looks at how to make the different distribution channels work together in order to improve customer convenience and company profitability.

En la actualidad, los cambios laborales representan un reto constante, una necesidad vital y, en todo caso, un desafío al que ha tenido o tiene que enfrentarse en todo momento. En esta sesión veremos el cambio desde dentro y le proporcionaremos una serie de herramientas y técnicas eficaces para ayudarle a que el cambio se convierta en un auténtico éxito.

Companies that achieve high performance levels have usually succeeded in building a lasting competitive advantage, either by maintaining low costs or by offering something different. The value of this competitive edge has to be assessed differently according to the sector involved. How can you build a durable competitive advantage? This session introduces a five-step method for analysing a company's value chain and, more broadly, its business system.

In a company, you're asked to be both creative and a good manager, both skilled at innovation and good at carrying things out. How can you achieve this? In this session, we show you how Walt Disney made his wildest dreams into reality. Isn't he the perfect example of a creative person who was able to carry through his ideas? Can we take a page from his book?

When Renault decided to launch the inexpensive Logan car and when the group went into partnership with Nissan, these were both strategic decisions, but they did not take place at the same level. The launch of the Logan was a business-level decision, while the partnership with Nissan was a corporate-level decision that involved the whole company. Business strategy is implemented within all areas of a company, while corporate strategy is drawn up at company headquarters. Understanding the difference between these two levels of strategy gives a valuable insight into how major company decisions are made. This session uses the example of a company with growth problems to give you the information you need.

Marketing methods and techniques originated in the expansion of mass markets and have now spread to all economic sectors. Marketing seeks to differentiate brands, products and services in an increasingly competitive environment. While it is often reduced to simple market surveys or assimilated to a purely seductive approach, marketing fundamentally aims to create, reveal and promote value for consumers.